That's Right , Somebody's Loss Proved to be a 'gain' for another ! Ryanair tried to capture the flyers , whose flights were canceled by Aer Lingus due to a technical glitch , that created a chaotic situation at Dublin Airport on Saturday.
Earlier Today afternoon , Aer Lingus had announced that all flights out of Dublin Airport to both the UK and Europe will be cancelled due to IT issues.
The announcement came just hours after reports emerged that passengers made long queues following an IT issue that was stopping passengers from checking in.
Today @DublinAirport with the @AerLingus outage. Queued in this for several hours to then be told our flight wasn’t going ???? pic.twitter.com/mJQoXWp7nb
— Tory Black (@toryblack90) September 10, 2022
Initially , Aer Lingus tried to sort out the technical issue and released a statement saying that the issue was being worked on, without a forecast that the issue might be Severe.
But , when the problem proved to be so big and could not be solved , the airline issued an update stating that all flights will be cancelled ; but assured that when their systems are back working , passengers will be contacted regarding their rights and the airline's obligations.
Dublin Airport released it's statement saying ,
daa is deploying additional staff in Terminal 2 @DublinAirport to facilitate @AerLingus passengers departing tonight (Saturday) and tomorrow (Sunday) as the airline resumes flight operations following disruption caused today by a failure of the airline's internal IT system.
daa is deploying additional staff in Terminal 2 @DublinAirport to facilitate @AerLingus passengers departing tonight (Saturday) and tomorrow (Sunday) as the airline resumes flight operations following disruption caused today by a failure of the airline's internal IT system. pic.twitter.com/s4Wdwsfrly
— Dublin Airport (@DublinAirport) September 10, 2022
Aer Lingus Released the statements to convince the disgruntled passengers ,
"Unfortunately, this is causing severe disruption to Aer Lingus services today. Consequently, all flights originally scheduled to depart from Dublin Airport for European and United Kingdom destinations from 2.00pm onwards today have had to be cancelled,” the statement said.
"As we are currently unable to communicate directly with customers, we are asking customers booked to travel on those flights not to come to Dublin Airport. We sincerely apologise to all customers impacted by today’s disruption and cancellations.
— Aer Lingus (@AerLingus) September 10, 2022
"We will advise customers when IT systems are restored and this change option is fully available to our customers.
“As soon as systems are restored our teams will work to re-accommodate those impacted as efficiently as possible and share information regarding customers’ rights and the airlines’ obligations under Regulation (EC) 261/2004.
"We are working intensively with our system partners and their network partners to resolve the connection issues as soon as possible,” it was added.
Working on the scenario to it's benefit , Ryanair offered rescue fares for stranded Aer Lingus passengers in Dublin , Cork and Shannon.
✨Ryanair offers rescue fares ✨for stranded Aer Lingus passengers in Dublin, Cork and Shannon. pic.twitter.com/b5APHVJyu6
— Ryanair (@Ryanair) September 10, 2022
Many Unhappy passengers took it to the Social media , expressing their dissatisfaction. One passenger suggested the issue was a company-wide problem and that engineers were working on fixing the problem.
Another Passenger said ,
You told me you'd be moving forward with my flight. 11 hours later it's cancelled without announcement and your staff yelled at me for wasting my own time. You guys are truly the best.@AerLingus
You told me you'd be moving forward with my flight. 11 hours later it's cancelled without announcement and your staff yelled at me for wasting my own time.
— Trevor (@trevor263) September 10, 2022
You guys are truly the best. @AerLingus pic.twitter.com/3rD2Ypqasn
One person tweeted,
“There are company-wide IT issues with @AerLingus preventing any check-ins at Dublin airport that their “engineers are hoping to fix” the whole place is rammed.”
There are company wide iT issues with @AerLingus preventing any check ins at Dublin airport that their “engineers are hoping to fix”???? whole place is rammed… pic.twitter.com/YlWXIxGJHQ
— jo bailey (@jo_bailey) September 10, 2022