Reacing to the number of flight cancellations, the Argentine National Transportation (ANAC) Secretariat issued a statement this afternoon informing about the situation.
The Ministry of Economy's Transportation Department has ordered the carrier Flybondi to submit a corrective plan within 48 hours to drastically reduce the cancellations that the company is experiencing and that affect thousands of passengers daily.
The company has been given an ultimatum to submit a detailed plan to improve service delivery within 48 hours, according to an official statement released this afternoon.
The plan should include a significant reduction in cancellations and the implementation of contingency measures to ensure the protection of passenger rights.
Failure to comply with this requirement within the established period will result in Flybondi being subject to legal proceedings, with the resulting fine. In turn, if the high number of cancellations persists, greater measures will be taken to provide a quality service and protect the rights of passengers who access the tickets.
The measure comes after the high number of flight cancellations and reschedulings by the low-cost company. In November alone, of the 1,991 flights operated, 384 were cancelled, which represents 20% of the total air operations carried out by the company and, in addition, it is estimated that more than 700 flights had to be rescheduled.
The corrective action plan that Flybondi will have to present must adjust the flight requests that the airline sends to the National Civil Aviation Administration (ANAC) to its actual operational capacity, avoiding offering flights that it cannot guarantee or operate effectively.
Likewise, ANAC, fulfilling its role as the authority in charge of controlling and supervising the air transport service, will continue to issue reports of infringements against airlines for failure to provide services.
The mechanism for drawing up reports, with the consequent possibility of applying sanctions, had not been applied since 2020. Since June of this year, the process of applying them for non-compliance with all airlines has been resumed.
The primary objective of these sanctions is to protect passengers, although the ultimate goal will be reflected when companies provide their services in a timely manner, lowering the average number of violations committed per month.
The deregulation of the skies and the Open Skies policy implemented by the National Government aim to promote greater efficiency in the air sector, without affecting the right of passengers to receive quality services, with compliance with schedules and operations. The National Government will not allow the provision of services that harm users.
Argentinian ANAC, fulfilling its role as the authority in charge of controlling and supervising the air transport service, will continue to issue reports of infringements against airlines for failure to provide services.
